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LUXURY IN THE SMOKY MOUNTAINS

FAQ & Policies

Are there any extras added like: resort fees, cleaning, booking fees?

We do not charge any fees over and above the nightly rate plus local and state taxes.
 

Do I have to sit with other people at breakfast?

No, we have many tables that are set for 2 people to enjoy your breakfast in the dining room, but you are welcome to join other guests for breakfast and the large center table.

Can I hear people in the next room?

The lodge rooms were built using sound channel double wall construction and dropped acoustical ceilings to help prevent sound transfer between rooms.
 

Are there snacks and beverages on property?

Complimentary coffees, teas, sodas, juice, milk, trail mix, fruit, cereals, popcorn and even ice cream sandwiches are provided free 24 hours a day. There are grab-and-go lunch items and premium espresso-based coffee options available for purchase.
 

What if I do not like what is served for breakfast?

Each day we serve a bountiful breakfast that includes juice, freshly baked muffins or breads, fruit cup and the main entree. The entree changes daily and could be stuffed French toast, omelets or a country breakfast with all the fix ins to just name a few. If we are serving something that you do not like we will be glad to fix you oatmeal, pancakes or eggs and toast. Just let us know!
 

Are nightly desserts offered?

Absolutely! That is the best part about being on vacation. Every night we will put out a freshly baked dessert that will be out for the entire evening. Even if you get back at midnight.

Do I have to be in by a certain time?

You can come and go as you please. We do lock all outside doors after 8pm but you will have a key that will let you in when needed.
 

Is there a TV and DVD player in my room?

All our rooms have both a flat screen TV and DVD player. We even have over a 1000 free movie to choose from.
 

How about Hot Tub and Whirlpool Tubs?

We offer rooms that have a hot tub on a private deck and suites that have indoor whirlpool tubs.
 

Are the roads steep? Can I get there in the winter?

The roads to the lodge are all paved and not steep. We are in the foothills of the smoky mountains so nothing is flat but we have never had a problem with roads even in the winter. We get 4 to 5 storms in the winter but because the ground never freezes the roads are usually clear by 11 am in the morning if we get snow overnight.
 

Are the views for real?

Yes! All the of the photos of our views on our web site were taken from the lodge.
 

What is your cancellation policy?

Because of our size, cancellations affect us significantly. Therefore, we adhere to a strict cancellation policy. Cancellations, regardless of the reason, must be canceled within 14 days (for groups booking 4 or more rooms = 30 days) for refund. No shows and cancellations less than 14 days (for groups booking 4 or more rooms = 30 days) will be charged for entire amount of reservation, but because sometimes things happen beyond your control you will be issued a limited gift certificate that can be used on weekdays and last-minute weekend availability.

What is your deposit policy?

  • To make a reservation, you will need a credit card. The card will be authorized for the amount of your stay. This means that your credit card company has guaranteed the funds for your stay. If you used a debit card, your bank may pull the funds from your account, which will reduce your account balance.
  • We will charge the card on file 14 days prior to the reservation start date. If there are any discounts applied during your stay, you will be refunded the difference. If a valid credit or debit card is not provided, we reserve the right to cancel your reservation.
  • If you book (4) or more rooms, our deposit and cancellation policy shifts to 30 days. We will charge the card on file 30 days prior to the reservation start date. Cancellations, regardless of the reason, must happen within 30 days of the reservation start date for bookings of (4) or more rooms. We will also require a 10% non-refundable deposit for these group bookings.

Do you allow children?

Berry Springs Lodge is designed primarily as an adult-only retreat, but in some cases children 12 and above are welcome, but limited.

Do you allow pets?

Sorry, we cannot accommodate pets at this time. Service dogs are allowed. Please be prepared to present documentation if requested.

What are some other policies or information I should know about?

  • Rates are based on two per room; $30.00 for each additional person, plus tax.
  • Check in from 3:00pm - 8:00pm ET.
  • Check out by 11:00 am ET.
  • Arrival after 8:00pm ET, please call to make arrangements.
  • We accept credit and debit cards. We can no longer accept cash.
  • We are a no smoking facility.

What are your ADA policies?

Berry Springs Lodge is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We aim to comply with Section 508 and WCAG 2.0 accessibility standards up to level AA.

Our efforts include:

Navigability: We ensure our website can be navigated by any user, including those using assistive technology. This includes screen readers and voice recognition software, for example.

Text Equivalents: All non-text content presented to users, such as images, has text alternatives that serve the equivalent purpose.

Time-based Media: Where time-based media is present, we provide alternative content formats such as captions or audio descriptions where applicable.

Compatibility: We strive to make our web content compatible with current and future user tools for web content, including assistive technologies.

If you have any comments and or suggestions relating to improving the accessibility of our site, please don't hesitate to contact our accessibility coordinator at management@berrysprings.com. Your feedback will help us make improvements.

Property Accessibility

Berry Springs Lodge is also committed to making our property accessible to people with disabilities. We have made, and continue to make, modifications to our hotel to ensure equal access for all.

Rooms: We provide ADA-compliant rooms. Please inquire about availability and specific accessibility features.

Common Areas: Our common areas are wheelchair accessible. Wherever possible, doorways and corridors are wide enough for wheelchairs and mobility aids.

Parking: We provide ADA-compliant parking spaces close to the entrance of our hotel.

Please note that despite our efforts to make all pages and content on the Berry Springs Lodge website fully accessible, some content may not have yet been fully adapted to the strictest accessibility standards. This may be a result of not having found or identified the most appropriate technological solution.

We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility. If you experience any difficulty in accessing the Berry Springs Lodge website, please don’t hesitate to contact us.

For Further Information

For further information on our accessibility features, or if you need assistance planning your visit to Berry Springs Lodge, please call our Reservations Team at (865) 908-7935 or email at management@berrysprings.com.

Your comfort and satisfaction are our priority, and we welcome the opportunity to improve your stay with us.